Terms of Service

“Customer”, “you”, or “tenant” means the business entity that registers for or is provisioned a workspace on the Service.

“Authorised users” means individuals you invite to your workspace (e.g. administrators, dispatchers, engineers).

“Customer data” means data you or your users submit to the Service (jobs, clients, sites, forms, documents, etc.).

“Subscription” means the paid SaaS plan (Starter, Professional, or Enterprise) selected for your workspace.

FireLogix Pro is a multi-tenant field service management platform for fire and security contractors. We provide scheduling, compliance forms, certificates, quotes, invoices, and related tools. Features may change over time; we will use reasonable efforts to avoid material reduction of core functionality during a paid term without notice.

The Service includes operational templates aligned with common UK industry practice (e.g. BAFE, NSI). You remain responsible for ensuring your use meets your accreditations, contracts, and applicable law. The Service does not constitute legal, fire-safety, or security consultancy advice.

You must provide accurate company details and keep administrator credentials secure. You are responsible for all activity under your workspace.

You must not misuse the Service (including attempting unauthorised access, interfering with other tenants, uploading malware, or using the Service in violation of law). We may suspend or terminate access for material breach or risk to the platform.

• Keep access limited to staff and subcontractors who need it.
• Ensure personal data in Customer data is processed lawfully (see our Privacy Policy).
• Do not resell or sublicense the Service except as expressly permitted in writing.

Unless you are on an Enterprise agreement managed offline, Subscriptions are billed per seat (each active team member in your workspace) through Stripe. Prices and plan limits are shown at checkout or in your workspace settings.

We may offer a free trial. Trial length is stated when you select a plan. When the trial ends, continued use requires an active paid Subscription.

Fees are exclusive of VAT unless stated otherwise. You authorise us and our payment processor to charge applicable fees and taxes to your payment method on file.

Failed payments may result in restricted access until the account is brought current. We will use reasonable efforts to notify workspace administrators.

Workspace administrators may request cancellation of a Subscription through the Service. Cancellation requires 30 days’ notice: your Subscription remains active and billable until the scheduled end date shown in the Service.

When you confirm cancellation, a one-off cancellation fee of £150 (or the amount shown in the Service at the time of confirmation) is charged to your payment method on file, in addition to Subscription fees due during the notice period.

After the end date, access to the workspace may be locked until a new Subscription is started. Customer data may be retained as described in our Privacy Policy and any separate data-processing terms.

We or our support staff may close a workspace for non-payment, breach of these Terms, or at your request. Immediate closure by FireLogix Pro staff may incur a settlement fee of £150 (or the amount configured in our systems), charged to the payment method on file where possible, unless otherwise agreed in writing.

Enterprise customers may be subject to separate written terms for minimum term, exit fees, and data export.

From time to time we may issue discount codes limited to a specific tenant workspace. Codes are single-use unless stated otherwise, cannot be transferred, and may be revoked if issued in error or abused.

We own the Service, software, branding, and documentation. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during an active Subscription or trial.

You retain ownership of Customer data. You grant us a licence to host, process, back up, and display Customer data solely to provide and improve the Service and as required by law.

Each party will protect the other’s confidential information with reasonable care. We implement technical and organisational measures appropriate to a B2B SaaS platform (including tenant isolation at the database layer). No system is perfectly secure; you must report suspected incidents promptly.

The Service is provided “as is” except where prohibited by law. We do not warrant uninterrupted or error-free operation. You are responsible for verifying outputs (certificates, reports, invoices) before reliance or submission to third parties.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law.

Subject to the above, our total aggregate liability arising out of or related to the Service in any twelve-month period is limited to the greater of (a) fees paid by you for the Service in that period, or (b) one hundred pounds (£100).

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data except where such loss cannot be excluded by law.

Either party may terminate the Subscription as set out in section 5. We may terminate or suspend immediately for material breach or non-payment.

On termination, your right to access the Service ends at the scheduled or immediate closure date. Sections that by nature should survive (fees owed, IP, liability, governing law) will survive.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer rights where applicable.

We prefer to resolve disputes informally first — contact hello@firelogixpro.co.uk.

We may update these Terms from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes affecting existing paid customers will be notified via the Service or email where practicable. Continued use after the effective date constitutes acceptance.

FireLogix Pro — hello@firelogixpro.co.uk

For data protection enquiries, see our Privacy Policy.